We would like to setup recurring service or change management ticket for maintenance

[Rajesh Prasad]

We would like to setup recurring service or change management ticket for maintenance and this would involve multiple client for monthly AMC.

[Joseph Chung Yin]

@Rajesh Prasad -

Welcome to the community.  You should use Automation for Jira to setup scheduled rule to automatically create issues in your JSM project(s).

Here are the references on Automation for Jira -

https://support.atlassian.com/cloud-automation/docs/jira-cloud-automation/

https://www.atlassian.com/software/jira/automation-template-library#/rule-list?systemLabelId=all&page=1&pageSize=20&sortKey=name&sortOrder=ASC

Please note that since your cloud subscription plan is FREE, you are limited to 100 rule executions/month.  For more details - please refer to the following page (Look for "Automation" line) for more details - https://support.atlassian.com/jira-cloud-administration/docs/explore-jira-cloud-plans/

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

[Rajesh Prasad]

Thank you Joseph, I did try to use JQL script from existing ticket and option to remove duplicates didn't work proper so have only 1 for each company

[Joseph Chung Yin]

@Rajesh Prasad -

I am not quite sure on your response.  Are you saying that automation rule setup didn't resolve your need?

Please provide more clarifications.

Best, Joseph