We plane Migration from Zendesk to JIRA service management.

Durga prasad August 18, 2024

We Plane Zendesk to JSM migration work. our Cloud ( premium) instance.  we need how it's going to be perfect we need the step by step process. for this process any add-on is available in Atlassian marketplace  if we plan this. Atlassian team help on this ? 

3 answers

3 accepted

2 votes
Answer accepted
Josh_Unito
Atlassian Partner
August 19, 2024

Hi @Durga prasad You have several options for migrating to JSM.

Here's documentation about Atlassian's own Jira migration tools if you have any data already in another Atlassian tool.

Others have already suggested the partner directory and some tools in the marketplace, so you could certainly try any of those. 

Since you asked about add-ons in the marketplace, I'm from Unito, we're an Atlassian partner with a 2-way integration platform on the marketplace. You can use the tool to automatically turn Zendesk tickets into issues in any Jira product we support with real-time updates. So you can conduct a phased migration over time to make sure it works properly and still allows your teams to work on incoming tickets. 

If you're interested, we also have a guide on best practices for conducting phased migrations between tools that I can send you. 

The most important thing is to make sure you find a solution that allows your team to keep working while the migration is underway so that you don't lose time or force customers to wait while the new tool is set up. That's the benefit of migrating in phases; you can start with one project at a time and make sure you work all the kinks out before migrating everything in bulk. 

It helps to set up a few test projects in the new tool and see how your old custom fields will look in the new tool.

Feel free to ask any follow up questions!

Good luck

1 vote
Answer accepted
Iryna Haida August 19, 2024

Hey @Durga prasad 

You can use this add-on https://marketplace.atlassian.com/apps/1218450/zendesk-to-jira-service-management?hosting=cloud&tab=overview

 You can either do the migration with that add-on on your own or contact their support team (which was great) and they will guide you through the whole process to make the migration perfect

Durga prasad August 23, 2024

Thank you @Iryna Haida 

1 vote
Answer accepted
Bibek Behera
Community Leader
Community Leader
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August 18, 2024

@Durga prasad ,

Welcome to the community. 

If you are willing to migrate only the data, there has to be an integration done between your zendesk and a fresh jira account.

Once a JSM is setup, use integration app (search with keyword zendesk) and sync the ticket data with jira to understand which information can be synced out of the box. If the jira zendesk and jira fields work as per you need, have it replicated on the prod.

 

I would still suggest getting in touch with Atlassian support as the JSM will require some configuration for customized portal/workflows.

You can also reach out to solution partners who have done it successfully in the past.

 

https://partnerdirectory.atlassian.com

-Bibek

Durga prasad August 23, 2024

Thank you @Bibek Behera 

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