You're on your way to the next level! Join the Kudos program to earn points and save your progress.
Level 1: Seed
25 / 150 points
Next: Root
1 badge earned
Challenges come and go, but your rewards stay with you. Do more to earn more!
What goes around comes around! Share the love by gifting kudos to your peers.
Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!
Join now to unlock these features and more
The Atlassian Community can help you and your team get more value out of Atlassian products and practices.
Good afternoon, we have a problem with spam in JSM. We receive a lot of email requests from the same domain, but with different emails, for example test1@rest.com, test2@rest.com, test3@rest.com, test4@rest.com. How do we limit the creation of tickets from 1 domain for a certain period of time? For example to start from a domain test.com couldn't create more than 5 tickets per hour?
Hello @Alexander Zubritskiy,
Welcome to the Atlassian Community!
On Jira Service Management there is a new feature called “Blocklist” where it’s possible to block email addresses or domains.
It’s not possible, for example, to block for a certain period of time or limit the creation of tickets as you need, but in case it’s always the same email addresses that keep spamming your JSM project, you can add them on the blocklist.
For more information, please check the documentation below:
Another option is the Advanced mail loop detection, where you can add the number of tickets a customer can create, but it won’t be possible to apply to specific emails or domains, it’s a global setting and will affect all customers and projects.
Hope this helps!
If you have any other questions regarding this matter, please let us know.
Kind regards,
Angélica
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.