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We have Jira Core (Server) 25 Users, we need to add Jira service management

Masego Ramaretlwa
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January 10, 2023

We need to add Jira service management on our current Jira licenses 

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2 votes
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Joseph Chung Yin
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January 11, 2023

@Masego Ramaretlwa -

Welcome to the community.  If you already on Atlassian Data Center for your Jira env, then you will need to take a look at the following link - https://www.atlassian.com/software/jira/service-management/pricing?tab=data-center-new

However, if you are not, then it is recommended for you to contact your Atlassian account rep to discuss moving your Jira server env to Jira Data Center or moving to Cloud env.

NOTE - JSM requires separate licenses (per agent), it is not the same Jira user licenses that you already have for your Jira application.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

2 votes
Sushant Verma
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January 10, 2023

Hi @Masego Ramaretlwa 

Welcome to the community!

Atlassian stopped sales of server product. Hope below document helps you:

https://www.atlassian.com/licensing/jira-service-management

Regards,
Sushant Verma

1 vote
Sreenivasaraju P
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January 10, 2023

Hi @Masego Ramaretlwa ,

 

As per my knowledge, Atlassian stopped sales of server product.

You can no longer purchase or request a quote for a new Server product.

You have to moved DC or Cloud , then you can add JSM.

 

https://www.atlassian.com/migration/assess/journey-to-cloud

Masego Ramaretlwa
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I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
January 11, 2023

Thank everyone for your help, I managed to contact the account representative from Atlassian and got help.

Regards

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