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We have Jira Core (Server) 25 Users, we need to add Jira service management

We need to add Jira service management on our current Jira licenses 

3 answers

1 accepted

2 votes
Answer accepted

@Masego Ramaretlwa -

Welcome to the community.  If you already on Atlassian Data Center for your Jira env, then you will need to take a look at the following link -

However, if you are not, then it is recommended for you to contact your Atlassian account rep to discuss moving your Jira server env to Jira Data Center or moving to Cloud env.

NOTE - JSM requires separate licenses (per agent), it is not the same Jira user licenses that you already have for your Jira application.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

Hi @Masego Ramaretlwa 

Welcome to the community!

Atlassian stopped sales of server product. Hope below document helps you:

Sushant Verma

1 vote

Hi @Masego Ramaretlwa ,


As per my knowledge, Atlassian stopped sales of server product.

You can no longer purchase or request a quote for a new Server product.

You have to moved DC or Cloud , then you can add JSM.

Thank everyone for your help, I managed to contact the account representative from Atlassian and got help.


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