Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage
Highlighted

Want to have prepopulated fields created on the backend for users

So I want to create a ticket type in which users have the ability to choose between two headsets. I already have a list field in which they choose the model, but what I want to do additionally is created two other fields: 

1) A prepopulated text field with links for users to check out the specs of each headset

2) Images of the two headsets so the users can quickly choose which headset they want based on those pictures

Seems like a simple request but I can't find anything that allows me to prepopulate fields. Thanks. 

1 comment

Jack Community Leader Jul 02, 2018

I may not be understanding your request but I am assuming you wish to:

  • Present data on two headset to the user and then after they decide what they want...
  • Provide a means for the requestor to select their choice when submitting the request
  • This would all be from the Customer Portal?

assuming the above is correct I would recommend you create a FAQ page that would provide details/links to the headset data. They would then create a ticket and select the model using the field you already created. Unfortunately, you can't present links to the customer w/in the create screen itself.

Yes, the idea is to present users enough information to make their choice on which headset to use. I already have a list of two options they can choose from; all it says is the model name and number. What you stated sounds like a good idea: making an FAQ. Does JIRA have this capability or should I look elsewhere?

Jack Community Leader Jul 02, 2018

yes. you can read here for more info or if you are on server you should select the doc for your version to be safe.

Comment

Log in or Sign up to comment
TAGS
Community showcase
Published in Jira Service Management

Announcing Jira Service Management!

Hello there Cloud Community members! Today, we’re thrilled to announce Jira Service Management, the next generation of Jira Service Desk. Jira Service Management touts advancements in IT service ...

1,359 views 16 33
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you