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Waiting for approval for user, who has approved issue already

Alexey Byzov
Alexey Byzov October 28, 2020

Hi,

we have a problem on approvals in Jira SD, when user has approved the task, it still remains Waiting for my approval.

Can anyone help?

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Deepanshu Natani
Deepanshu Natani
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October 28, 2020

Hi @Alexey Byzov 

Can you share an image of the workflow configured at your end?

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Alexey Byzov
Alexey Byzov October 28, 2020

image.pngYes, this is my workflow, the approval is on 1-st stage (COORDINATION)

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Jack Brickey
Jack Brickey
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October 29, 2020

I don't see an approval here, or certainly not obvious. Everything is an "all" transition which is counter to the Approval method in JSD. I was going to add a reference to the Atlassian docs on Approvals but just went to locate and the search function is non-functional. :-(

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Deepanshu Natani
Deepanshu Natani
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October 29, 2020

Hi @Alexey Byzov  as @Jack Brickey has mentioned, we can not see an approval step in the above workflow.

You can checkout the following documentation to see details on setting up approvals: https://support.atlassian.com/jira-service-desk-cloud/docs/set-up-approvals/

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