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Visibility of the issue in Customer portal


I have a question about visibility of the issues in Customer Portal. In my project I have a request type : IT Onboarding, this issues are open via email with help of Email the Issue plugin. In this issue type we use custom field: manager. We would like managers to be able to see those issues via Cutomer portal. When I go as a manager to Customer portal and I search for issues where I am a participants I cannot see anything. What can be solution for this problem?

2 answers

1 vote
Jack Community Leader Sep 17, 2020

So you either need to set the reporter to the Manager and ensure the Request type is also set or you can add the manager as a request participant. If the former is used then the manager would see the issues listed in their reported issue if the later they would be under the Anyone reported.

You could also set an automation rule when the manager is added to the custom field, to also add the manager as a 'watcher' to the request. 

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