I want to give users permission to view information of support tickets:
- Who requested the ticket?
- Who was assigned to resolve the ticket?
- When was it resolved?
But without paying the Jira Service Management product for that user because this user won't be resolving any issues, just managing the resolution flow of the tickets.
" this user won't be resolving any issues, just managing the resolution flow of the tickets" - this makes them a user of the software, even if they are only reading it. You should make them users.
If you don't want to make them users, then your only other option is to allow anonymous access to your system, which will allow the world to see your issues.
Hi Everyone, In this tutorial, we will show you how you can monitor an SLA, and send notifications before or after the SLA has been breached. SLA Threshold Trigger The SLA t...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events