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Viewing permissions to Jira Software Users or Users without products

I want to give users permission to view information of support tickets:
- Who requested the ticket?
- Who was assigned to resolve the ticket?
- When was it resolved?

But without paying the Jira Service Management product for that user because this user won't be resolving any issues, just managing the resolution flow of the tickets.

1 answer

1 accepted

5 votes
Answer accepted

" this user won't be resolving any issues, just managing the resolution flow of the tickets" - this makes them a user of the software, even if they are only reading it.  You should make them users.

If you don't want to make them users, then your only other option is to allow anonymous access to your system, which will allow the world to see your issues.

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