Hello, I have the same KB space linked to multiply JSM projects and I have a Welcome email with some links to KB 'how to use Help Center' and showing to the client things around.
Problem
Although it is the same page links are unique and I cant share them with all my customers as the access to Help Center projects is managed by 'Organizations'. And I can't share direct confluence link, because those customers are not part of my company and licensed users.
Sample:
https://company.atlassian.net/servicedesk/customer/portal/1/article/736460845
https://company.atlassian.net/servicedesk/customer/portal/8/article/736460845
How to make an URL that can be viewed by all my customers?
After hours of battling with URLs I found a way!
Alternately
For example https://company.atlassian.net/servicedesk/customer/article/556138552
If you send that link to any customer it will redirect to their specific portal ID if an article is within a Confluence space linked to that portal.
So there you have it, it's a secure way to share the same article with many JSM projects if they all have the same Space linked.
This is not doable. It would be a security concern if this was possible.
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Well, in many places website do redirects and checks, for instance, if you send a link to https://company.atlassian.net/servicedesk
then the user will be redirected to his/her portal and the link will change.
And even confluence pages have a redirect too, for example, if you have a link to another article, the links looks like this:
So my question is how to get that universal link?
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