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View all requests on login as Customer or Service Desk Member

We have a JSD/JSM-Server instance in a DMZ and a JSW-Server instance in our internal network. Access to both instances is applied via crowd.

When Customers or Jira Software users (assigned role "Jira Service Desk Member") log into JSD/JSM they only see the Welcome screen and the projects they have access to. But not the allready existing requests. If they click on the projekt they just see the option to raise a request. Is there a way a customer can immediately see all existing requests? Is that configurable or does the customer have to click on the requests button in the top right corner to pick the existing choice?

The other related issue we have affects Jira Software Users assigned with a role "Service Desk Member". The can only view the requets where they are "invited" to with the request participant link.

According to the manual given here https://confluence.atlassian.com/servicemanagementserver/collaborate-with-other-jira-teams-on-jira-service-management-issues-950813501.html i have made the project adaptations.

The Users are member of the project and have the role service desk member and developer. I have changed the permissions that any logged in user has application access and all users may add comments.

Still the users can not see all existing requests of a project.

Is there anything i am issing. Any hint how to diagnose this further is welcome ;-)

 

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DEPLOYMENT TYPE
SERVER
VERSION
4.14
TAGS
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Published in Jira Service Management

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