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View Tickets only

I want to have a user view tickets but not be able to close or resolve them. Which permission would that be?

1 answer

1 vote
Mark Segall Community Leader May 25, 2022

Hi @Wayne Heverly and welcome to the community!

They would only require the Browse Projects permission.  Best practice would be to either assign that user to a group and then assign that group to the permission or create a project role that is assigned that permission.  Then assign that user to the respective group/role.

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