Veto instead of approval

[Robert P]

Hi,

I'd like to setup a workflow that allows a defined group to veto a ticket (change) for a certain time window.

Example: A change ticket for a disruptive deployment is created and a group of key users is to allow to veto it up to 24 hours before the scheduled start.

Any ideas/suggestions how to properly implement such a workflow?

Cheers,
Robert

[Sam Nazha]

Hi Robert,

Thanks so much for your question.

There is no facility to set up a “veto” list in Jira Service Desk Server, however you may be able to achieve a similar outcome by setting your approval settings on tickets to “all approvers” (instead of “at least one approver”) and have one person in the approvers list not approve.

Another work-around is to set up a workflow where in this group always has an option to decline the ticket irrespective of the workflow step the ticket is on; this could then take the ticket to the “declined” workflow status.

If this does not address your requirement please feel free to raise a feature request by creating a “Suggestion” ticket at https://jira.atlassian.com/

Thank you,

Sam
Jira Service Desk

P.S. if this answer is correct, please click the ‘accept answer’ button