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Using Variables in Canned Responses

Oliver.Schreder
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August 14, 2023

Good morning

I have been using Canned Responses for a while now and I love the speed they add to responding to my customers. I primarily use the {{issueReporter}} Variable but I recently got to thinking - how do I make it so it will @Tag them aswell please?

 

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Marc Koppelaar - Devoteam
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August 14, 2023

Hi @Oliver.Schreder 

Unfortunate you can't, not in caned responses.

I would raise it as an issue at Atlassian, see if this is possible to implement

You can mention participants in a external comment, but not requesters (customers) directly.

There is an open issue for this topic: https://jira.atlassian.com/browse/JSDCLOUD-1476

Oliver.Schreder
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I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
August 14, 2023

That's a shame. Thank you for the response and information.

Berik Irgebayev January 5, 2024

I was also searching for this information. Thanks, now I know.

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