I am creating custom reports to get more clarity on SLAs - particularly the number of tickets that are breached/by how many hours/days.
When I opt for 'JQL search' I get fewer tickets showing as breached vs when I opt to measure by 'specific issues'.
What is the difference between these two searches?
Why do I get different data?
Hi @Melissa Hamlyn ,
Welcome to the community !!
What is the JQL you use to get the data ?
We have two functions to get breached data
project = ABC and "Time to first response" = everBreached()
filters out issues that have failed to meet their target goal
project = ABC and "Time to first response" = Breached()
filters out issues whose last SLA cycle has failed to meet its target goal