Hi team,
Currently our IT Service Desk uses Assist to generate tickets in MS Teams and they are configured Bidirectionally using Halp to view the requests in JSM.
By deactivating Halp this coming June 4, will our service continue to operate?
Is there anything that can be done to directly connect Assist in MS Teams and JSM?
I appreciate any information on this. And we'd be happy to discuss our current use case further if you'd like to contact us.
Kind regards,
Kenia
