Hello
We have a custom field (Primary Service/customField_10455) which has the following configuration:
In a different Object schema we have an object type "Solution Configuration Item" which has a Service property as an outbound reference to Services.
We then have another custom field (Solution Modules/customField_10440) which has the following configuration:
The above configuration never return any values even when the Primary Service field has a service selected that does have Solution Configuration Item defined.
If we replace the ${customField_10455} with the actual Key as shown below it returns the expected values:
We have spent hours trying all different kinds of permutations but nothing gives us the result we are looking for which is a filtered Solution Modules selection list based on the selected Primary Service.
Any inputs would be greatly appreciated.
Thanks
Atle
Hi @Atle Bjelland,
As per this support article, I would suspect you need to use Filter issue scope of your second custom field to specify the filter criteria, and use the following syntax:
objectType = “Solution Configuration Item” AND "Service" = ${customField_10440.label}
Hope this helps!
Thanks @Walter Buggenhout
I did an automation to see what the values are of my custom fields.
My parent field customField_10455 returns the following:
I was trying to filter my solution configuration items based on the key.
I am puzzled why using the customField_10455 does not work (it logs the same as if i use the key directly in the Filter issue scope).
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