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Using Filter issue scope based on other custom field not working


We have a custom field (Primary Service/customField_10455) which has the following configuration:


In a different Object schema we have an object type "Solution Configuration Item" which has a Service property as an outbound reference to Services.

We then have another custom field (Solution Modules/customField_10440) which has the following configuration:


The above configuration never return any values even when the Primary Service field has a service selected that does have Solution Configuration Item defined.

If we replace the ${customField_10455} with the actual Key as shown below it returns the expected values:


We have spent hours trying all different kinds of permutations but nothing gives us the result we are looking for which is a filtered Solution Modules selection list based on the selected Primary Service.


Any inputs would be greatly appreciated.





1 answer

Hi @Atle Bjelland,

As per this support article, I would suspect you need to use Filter issue scope of your second custom field to specify the filter criteria, and use the following syntax:

objectType = “Solution Configuration Item” AND "Service" = ${customField_10440.label}

Hope this helps! 

Thanks @Walter Buggenhout _ACA IT_ 

I did an automation to see what the values are of my custom fields.

My parent field customField_10455 returns the following:

  • {customField_10455} = the key of the Service i.e. SVC-2208
  • {customField_10455.label} = the name of the service

I was trying to filter my solution configuration items based on the key.

I am puzzled why using the customField_10455 does not work (it logs the same as if i use the key directly in the Filter issue scope).

  • Works: "Service.Key" = "SVC-2208"
  • Does not work: "Service.Key" = ${customField_10455}

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