Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Using Email and Portal to raise request

Is there a way to allow email replies to send to the portal requests?. 

example. a customer sent a request via the portal including a number of participants, one or more participants reply to the email that is sent to them, this is not getting back to the portal/ticket.

Should be able to use both I would have thought?

2 answers

1 accepted

Hello Jackie,

Take a look at this Atlassian documentation:

https://support.atlassian.com/jira-service-management-cloud/docs/receive-requests-from-an-email-address/

Regards,

Hyrum

1 vote
Jack Community Leader Jul 16, 2021

Indeed you can. If the users are request participants on an issue if the reply it should be a comment visible in portal. 

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Service Management

Atlympic Event: Jira Service Managemnt

Hello Community!  Quick disclaimer: We are running a contest on Community (The Atlympics!) from July 23rd - August 8th of 2021. If you are interested in participating in this contest (prizes! ...

94 views 0 1
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you