Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

User lost ability to use calendar in Service desk but has permission

We have a user that can't access a calendar that is used with service desk project. He has permission but can't get to it. We have clear cache. tried other browsers, signed out of profile and back in. Double check all groups memberships. 

 

Really not sure why this would happen. Any ideas?

1 answer

1 accepted

0 votes
Answer accepted

Ola,

 

Verifique os produtos e permissões do usuário isso pode impactar na visualização do calendário. 

Se o Calendário foi criado no paine de dashs, verifique a permissão de visualização. 

I don't speak spanish but I think you mean like system permissions to see who has access to use calendar correct? 

Hello,

it's Portuguese Brazil, hahha

So that's right, if you're using a calendar on the DASHS panel, check the panel's permissions.

And you also have the report permissions that you use to display the Calendar.

In panel go to:
...> EDIT PANEL> ACCESSES
In the reports the same thing.

Like ageister likes this

Sorry I don't speak Portuguese either but I guess I read it good enough to know. I used the information and did check out the permissions. I had the permissions set before but it looks like they were changed. I reset them with correct groups and it is working again.

Thanks for the reply.

Hello

Very good I hope to have help.

Like ageister likes this

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

182 views 1 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you