We have a Service Management solution where some of the customers also are agents in a Software solution. How should they login to the portal(s) in order to work as a customer or agent?
I've also discovered if the customer has a ticket open in their Service Management user ID and reply to notification mails, the solution generates a new ticket. But if their user ID is set to their Software agent ID then i works fine.
Hello Atlassian Community! We’re thrilled to announce some exciting changes to incident management in Jira Service Management Cloud, in order to give your teams extra muscle during incidents, and ...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events