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User installed plug-ins disappeared after upgrade to V8.20.11

Hi Team,

 

All app disappeared from manage apps (e.g Elements Copy and Sync, Mobility for Jira, Multiple Filters Chart Gadget, SAML Single Sign on,) page upgrade to V8.20.11 except the following:

Capture.PNG

 

Upgraded done:

-upgrade postges 9.6-10   10.8 (Ubuntu 10.8-1.pgdg14.04+1)

-upgraded jira from 8.13.22 --> 8.20.11  (JSM 4.20.11)

 

Troubleshoot done

1. no entry from audit log reporting app uninstalled

2. apps jar file showed in in bundled-plugin folder

/atlassian/jira/data/plugins/installed-plugins$ ll
total 283192
drwxr-xr-x 2 jira atlassian 12288 Aug 1 10:36 ./
drwxr-xr-x 6 jira atlassian 4096 Apr 15 2020 ../
-rw-r--r-- 1 jira atlassian 25692 Jun 22 16:17 atlassian-chaperone-4.13.22-QR-0016.jar
-rw-r--r-- 1 jira atlassian 18973 Jun 22 16:17 atlassian-client-resource-4.13.22-QR-0016.jar
-rwxr-xr-x 1 jira atlassian 56709 Oct 16 2018 atlassian-frontend-runtime-plugin-0.2.0.jar*
-rwxr-xr-x 1 jira atlassian 3522352 Jul 19 2019 atlassian-pocketknife-api-commons-plugin-1.0.7.jar*
-rw-r--r-- 1 jira atlassian 269642 Jun 22 16:17 atlassian-timed-promise-plugin-4.13.22-QR-0016.jar
-rw-r----- 1 jira atlassian 54542765 Jul 29 15:40 com.resolution.atlasplugins.samlsso.Jira-6.1.2.jar
-rw-r----- 1 jira atlassian 5559511 Jul 28 18:59 elements-copy-and-sync-3.2.1.jar
-rw-r--r-- 1 jira atlassian 1346974 Jun 22 16:17 incident-management-plugin-4.13.22-QR-0016.jar
-rw-r----- 1 jira atlassian 55559218 Jul 28 19:07 insight-8.10.5.jar
-rw-r--r-- 1 jira atlassian 30648 Jun 22 16:17 jira-assets-plugin-4.13.22-QR-0016.jar
-rw-r--r-- 1 jira atlassian 2153569 Jun 22 16:17 jira-email-processor-plugin-4.13.22-QR-0016.jar
-rw-r----- 1 jira atlassian 1069436 Apr 28 02:53 jira-ical-feed-1.8.2.jar
-rw-r--r-- 1 jira atlassian 8546812 Jun 22 16:17 jira-servicedesk-4.13.22-QR-0016.jar

 

Any help is appreciated!

1 answer

0 votes
Brant Schroeder Community Leader Aug 23, 2022

@David So When you start the Jira service are the apps loading in the logs?  Also were all the apps compatible with the version you installed?

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