We have the servicedesk incl. portal set up to receive direct e-mails, by users and non-users. Currently we are having an issue with old users (deactivated due to license), still active within the organisation, who are unable to send out an e-mail to the servicedesk. The ticket is not raised, and doesn't show up in the servicedesk.
Because it is not necessary for these users to have a license when sending in a ticket, we would like to know if there is a solution to this?
In short: a formerly active user is unable to send in a ticket to the servicedesk without having a license.
Thank you very much in advance.
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