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User dont see the tickets where is participant

Carlos Rivera February 15, 2024

Hello,

I have a user who appears in the administration in status "Invited". This user have activity, can open tickets since 2021.

I created a new jira service management project, created a new group to add users and this user, can't see the tickets where is participant and other user yes. 

Can anyone help me?

Regards

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AG
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February 15, 2024

Hello @Carlos Rivera 

Please make sure that User/Group/Role is added into browse project permission.

Kindly Accept and Vote if it helps.

Thanks

 

 

Carlos Rivera February 16, 2024

Hello, AG

Thanks for your soon answer. In browse project permission, apart from other roles, i have "Service Project Customer - Portal Access", i understand that this permission allow users to view this tickets. Is it correctly?

Yesterday i was check the problem and i think that saw the solution. The customer request type field was empty, after assigning content to that field, the user was able to view the ticket.

Regards

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DEPLOYMENT TYPE
CLOUD
PERMISSIONS LEVEL
Site Admin
TAGS
AUG Leaders

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