We have a strange situation with the approvals.
User (customer) can't approve the request, but if I go under this user - I can do it
Both of us use the Chrome browser
Do you have any ideas about what can be wrong?
this sounds to me like the Chrome's installation is disturbed/broken in some kind.
Probably due to a plugin in the browser blocking some kind of content, probably just a coincidence.
Has the user suffering from this error message the option to try a different browser?
I am pretty sure this will show that Jira is okay but the browser the culprit.
He says that he can use the Service Desk, go to tasks but when he comes to this specific page, it freezes and he can't press any buttons or leave a comment
I can't repeat this error because when I go to the same page under this user everything works well
I've taken two more screenshots of the page
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