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User (customer) cannot approve the request

Hello guys,

We have a strange situation with the approvals.

User (customer) can't approve the request, but if I go under this user - I can do it

Both of us use the Chrome browser

Do you have any ideas about what can be wrong?

 

 

2 answers

1 accepted

0 votes
Answer accepted
Daniel Ebers Community Leader Mar 23, 2021

Hi @Oksana Vyzhutovich

this sounds to me like the Chrome's installation is disturbed/broken in some kind.
Probably due to a plugin in the browser blocking some kind of content, probably just a coincidence.

Has the user suffering from this error message the option to try a different browser?
I am pretty sure this will show that Jira is okay but the browser the culprit.

Cheers,
Daniel

Hi Daniel, yes, finally we found that it's problems with the Chrome's installation

Thank you for your answer,

Oksana

0 votes
Liam Green Community Leader Mar 18, 2021

Hi @Oksana Vyzhutovich 

What error is the user getting?

Thanks, Liam

Sorry, I don't have any better screenshots

He says that he can use the Service Desk, go to tasks but when he comes to this specific page, it freezes and he can't press any buttons or leave a comment
I can't repeat this error because when I go to the same page under this user everything works well

I've taken two more screenshots of the pageScreenshot_10.pngScreenshot_11.png

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