User Portal Can Not Search Custom Field

[Erin Blomert]

Hello,

I am using next-gen service management on cloud.

I have a custom field on my request submission form where a customer can fill in a sales number related to their problem.  It is a single-line custom field on my request type.

I have had customers complain that when they use the customer portal, if they search for their sales number, they can not find their request.  It seems searching in the customer portal ONLY searches the description field and the title.  Is there any way to enable this?  It seems ridiculous that the customer can not search based on the information that they enter.

Thanks!

[Boyan Angelov]

Hello, 

You can try our app - Advanced Portal Reports - we just released advanced search functionality by custom fields for Cloud. 

Cheers,

Boyan

[Benjamin]

There isn't an option.

A similar ticket has been open for the same :

https://jira.atlassian.com/browse/JSDSERVER-3713?error=login_required&error_description=Login+required&state=93864233-9f28-416b-a16a-b8186f1c8798

[Erin Blomert]

This ticket is about searching description; in my experience that is already happening.  Strange.

I haven't been able to find a ticket asking about custom fields - I am surprised no one else is asking about it because it seems an intuitive thing to do.