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User Picker not working in JIRA Service Desk

I am using a user picker for JIRA service desk, but it isn't allowing a drop down to be there for anyone other than agents. 


It is changing from a "user picker" to a "text box" but doesn't accept any inputs. I've recreated the field. I reindexed. I changed global permissions, but nothing works. 


I'm not sure what to do. 

1 answer

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Answer accepted
Dirk Ronsmans Community Leader Mar 03, 2021

Hey @Preston Warden

Can you maybe provide a screenshot? That always helps me out to try and figure out what is going on.

Also could you show the details of the custom field you created? There should be searcher set there which might cause issues.

Here is what the "customer" sees:

MicrosoftTeams-image (41).png


Compared to what I see:



Dirk Ronsmans Community Leader Mar 04, 2021

I feel like this could be the same as here

makes sense that a customer cannot see in to your internal users unless they have permissions to share with anyone.



This worked perfectly!

Like Dirk Ronsmans likes this
Dirk Ronsmans Community Leader Mar 04, 2021


Keep in mind tho that opening up that permission they can now share with everyone (which shouldn't be an issue but just need you to be aware!)

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