I am using a user picker for JIRA service desk, but it isn't allowing a drop down to be there for anyone other than agents.
It is changing from a "user picker" to a "text box" but doesn't accept any inputs. I've recreated the field. I reindexed. I changed global permissions, but nothing works.
I'm not sure what to do.
Hey @Preston Warden
Can you maybe provide a screenshot? That always helps me out to try and figure out what is going on.
Also could you show the details of the custom field you created? There should be searcher set there which might cause issues.
I feel like this could be the same as here https://community.atlassian.com/t5/Jira-Service-Management/User-picker-field-on-portal/qaq-p/759907
makes sense that a customer cannot see in to your internal users unless they have permissions to share with anyone.
On October 20, 2021, Atlassian published a security advisory for Jira Service Management. The full advisory is available at this link. We've seen a number of questions already asking for...
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