We are following the ITSM methodology in our JIRA Service Desk. Our customers must etner Urgency and Impact and we will calculate Priority but we then need to show Urgency, Impact and Priority in the Customer Portal. All of our SLA will be based on Priority so it is critical the customer can see the Priority we have calculated.
We would like to see this in the Case List Page as a Header and in the Case Detail page as a field. Is this possible?
Yes. There are two solutions:
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