Good morning,
I am in trouble trying to open access to some new users (Agents) to my JIRA project. The strange thing is that i have put all of them into the JIRA-SERVICE-MANAGEMENT-USERS group and some of them are able to access JIRA and access the project too, but some of them no even if they are identical. For sure I am doing something wrong, any idea?
Thank you in advance.
Regards.
Sergio.
Hi @Sergio Beretta ,
Depending on your project permissions they might need to be added to a role or other group which has access to the project.
One thing you could do is use the permissions helper to see whether those users are missing something.
https://support.atlassian.com/jira-cloud-administration/docs/use-the-jira-admin-helper/
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