Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Use custom javascript on Jira Service Desk Portal on Jira Cloud

Is there any way to add a custom javascript snippet on the landing page in Jira Help Center (customer portal) on Jira Cloud?

We have a solution for on-prem system where we built a plugin/app that can be uploaded and used. Not sure if that can be leverage in the cloud version?

1 answer

0 votes

@Praful Gupta -

Welcome to the community.  It will depends on the nature of your custom javascript.

Please take a look at  As the Atlassian APIs are limited..  So,  I don’t believe you can interact with the the page the same way you would do it on Jira Server env.

I would also recommend you to contact Atlassian Support for further confirmation/support on your ask (

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.


Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

Improving the Create Issue Experience in Jira Service Management Cloud

Hello everyone!  We are very excited to announce some much needed changes to the issue create experience in JSM (the blue "create" button) at the top of the screen.  We have just starte...

184 views 7 5
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you