Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Use a Custom Field in the Project Automation Rule 'Set organization'

Hey everybody,

in the 'standard' Project Automation Rule called 'Set organization using reporter's email domain' I want to replace the value 'Use reporters e-mail domain' with a Custom Field called 'Company'. How can I achieve this? 

Thanks a lot!


screenshot 1.PNG

2 answers

0 votes
Jack Community Leader Oct 05, 2020

Hi @Hannes-83 , so when and how is the Company field getting set? Just wondering if you can simply copy the value in Company into Organization field following some trigger. My only concern/unknown is whether this is possible based on the field type. I assume Company is some drop down field and you would need to ensure that every option there has a equivalent Organization defined.

Jack Community Leader Oct 05, 2020

pulling discussion back into this thread...

TBH, i'm not sure. Interesting idea here as it appears you are trying to overcome the manual housekeeping that is currently necessary with organizations and customer in thouse organizations. I would need to play w/ this idea and will do so if I get some time later but won't be today given my schedule.

Hi Jack,

Company will be a text field filled via API.

I want to use the mentioned rule 'Create organizaton if it doesn't exist'. If the organization = company add the customer; If the organization <> company, create first the organization and add the customer.

Would this work when I fill the organization field via API directly?



Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

254 views 1 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you