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Use Jira user from Insight attribute as smart-value in Jira Automation (DC)

Hi there,

I have an Insight field "Service Team" which contains an object of type "Service Team" from Insight.

The object has the attribute "Team Lead" of type "Jira User". It contains (you guessed it) the team lead of the service team.

I would like to create an Automation (with Automation for Jira app) that assigns an issue to the Team Lead that corresponds to the Service Team set in the respective field.


So it comes down to: How do I access Insight data from Automation on Jira Service Management Data Center? (I know how it works for Cloud...)

Thanks folks!



2 answers

I am facing the same problem in cloud but I didn't manage to solve it, could you please share how to solve this problem on the cloud?? Thanks! :) 

I'm having the same problem - I cant see how to access insight objects from within automation. Is the only option using the API or webhooks or something? It looks like this isn't even possible from within JSM, but the Atlassian documentation seems to say that its all there (these docs: Is this for server only?).

Ah, OK. Our licence had expired. 🙄 So, that explains one problem. Still cant access Insight data from JSM, however.

I want to be able to update Insight data as well. Can this be done?

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