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Please can you give me some manuall step-by-step, how I can update my Jira Service Desk wich is on Linux server? 

Unfortunately we fired our linux administrator and I am not so familiar with linux...

Thank you


4 answers

1 accepted

12 votes
Answer accepted
Jack Brickey Community Leader May 03, 2019

@Kirill Putryk , first if I were in your shoes I would hire another admin or at least contract with someone. With that said there are a number of resources you can have a look at:

  1. you can use the Community search bar at the top of this page to find other threads on this
  2. you can search Atlassian's documentation on upgrading. Here is one link to get you started but I recommend you search the documentation that applies to your current version.
  3. you can seek assistance from Atlassian Partners. Check for one near you.

I wouldn't expect you will get a step-by-step guide answered here as some of it will depend on your current installation.

Hi Jack,

Thank you for fast reply. And unfortunate answers :D I think move our Jira to cloud is the answer then, as long as I do not want to hire any Linux admin :D.

If you don't have Linux experience, I wouldn't recommend doing this yourself - as suggested contract with someone, hire someone or wait.  Doing an upgrade, even with following the steps outlined by Jira will be very hard if you don't have Linux experience.  Do you know what Linux you're running?  CentOS?

Depends on your level of comfort and method of initial installation, you can follow this Atlassian documentation below:

Be sure to make a backup or snapshot of your virtual machine (powered-off) before you execute this action. 

As Jack stated, I'd recommend contacting an Atlassian Partner if you don't have strong Linux skills ... leave it to the experts save yourself some headache. 

0 votes
Dave Liao Community Leader Dec 17, 2020

@Kirill Putryk - any luck upgrading your Jira instance?

If not, what version of Jira Service Management and Jira Software are you on currently?

Hi Dave, in the end we decided to move to cloud version. We are small team, so it is better for us. Thank you for askind :)

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