We have added the attachment through the jira normal view(without customer portal) and the attachment is not visible in customer poral.
When i added the attachment through the customer portal it shows
"!image.png|thumbnail!" but the attachment is not visible
Thanks so much for your question.
There are a few situations where the attachments may not appear in the Customer Portal.
To check attachment permissions:
For more information, see Permissions
Jira Service Management
ps. if this answer is correct, please select the ‘accept answer’ button
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