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Unable to view the attachment in customer portal

Hello ,


We have added the attachment through the jira normal view(without customer portal) and the attachment is not visible in customer poral.


When i added the attachment through the customer portal it shows

"!image.png|thumbnail!" but the attachment is not visible 

1 answer

0 votes

Hi Thangavel,

Thanks so much for your question.

There are a few situations where the attachments may not appear in the Customer Portal.

  • Attachments added in the Issue View as an Internal comment would not show on the Customer Portal
  • Service desk Customers would see the attachment file name in the Customer Portal if they do not have permissions to Create attachments in the Customer Portal

To check attachment permissions:

  1. Go to Project Settings | Permissions | Attachments permissions | Create attachments | Granted To
  2. Check the permissions include Service Desk Customer - Portal Access
  3. Click Actions at the top, scroll back down to Create attachments, and Edit to include the group to have permissions

For more information, see Permissions

Thank you,

Lenard Bernardo

Jira Service Management

ps. if this answer is correct, please select the ‘accept answer’ button

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