Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Unable to update issues within the Jira Service Management queue

Ever since I upgrade to Jira Core build 8.14.0 and Jira Service Management 4.14.0, we are unable to update or make any changes to issues within the queue. When we you click on log issue or comments or even try to move the issue to another stage workflow the waiting image just spins in a circle and does nothing. If we access the issue via the dashboard we have no problems updating or making changes to any issues. Any idea why this is happening only when we try to update issues within the queue?

Any help anyone can provide would be awesome.

Thank you.


1 answer

0 votes
Dirk Ronsmans Community Leader Dec 22, 2020

Hey @Toby Pittman ,

My first guess with these things is usually an app/add-on that is causing something to go wrong.

You can do 2 things imho,

1) Open your Developer console in your browser and see what pops up in the error console when you perform the action that just keeps spinning

2) Set your instance in to safe mode/disable the apps. This will allow you to test without any extensions enabled and if you then enable them one by one you can pinpoint which one is causing some issues.

do you have a specific list of apps installed that could be causing some interactions to go wrong?

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

203 views 1 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you