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Unable to turn on email support

Thang
Thang Jul 16, 2021

I get this error message when trying to turn on email support. Any idea what's wrong here?

 

2021-07-16_15-11-36.png

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Jack Brickey
Jack Brickey Community Leader Jul 16, 2021

You need to be sure that you don’t use the same email address for more than a single JSM project. If this were allowed to happen then conflicts with arise when creating tickets.

based on the error message that would be my guess. You should go into all other JSM projects and verify whether any projects use the email address you wish to use.

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Thang
Thang Jul 18, 2021

Thanks for the response. I only have one JSM project though. I can't find where I set the email.

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Jack Brickey
Jack Brickey Community Leader Jul 18, 2021

Create a new email account and try that.

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