So I am going off this article here
Add an organization to a service project | Jira Service Management Cloud | Atlassian Support
The problem is that following the article, I do not see the Customers option in service project settings.
(talking about this specifically:
From your service project, go to Customers.
Select Add organizations.
Add a new or existing organization by entering its name and selecting it in the dropdown.
Press Add.
)
I am a site admin and added myself explicitly as a project administrator to this specific project.
This is verified as a Jira Service Management project. It is Company-Managed (I am a Jira global admin). I had the option for agents to add organizations to projects turned on and then turned it off in Products - JSM - Configuration - Organization Management (no impact).
No matter what I do, I just do not see the "Customers" option anywhere.
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