I'm trying to install service desk 4.1.0 from the upload application tool from the version and licenses page. We have Jira Software 8.1.0 and Jira Core 8.1.0 installed. I'm getting the following error when trying to upload the jira-servicedesk-application-4.1.0.obr file: "An unexpected error occurred. Refer to the logs for more information."
This is what I see on the atlassian-jira.log file, but it doesn't look very helpful.
No plugins found to be installed
Updating plugin 'com.atlassian.servicedesk.applicat ion' from version '4.1.0' to version '4.1.0'
Removed plugin 'com.atlassian.servicedesk.application'
We had the service desk plug in installed but I removed it because it was throwing a license error. I'm trying to re-install it, but so far no luck.
Hello there Cloud Community members! Today, we’re thrilled to announce Jira Service Management, the next generation of Jira Service Desk. Jira Service Management touts advancements in IT service ...
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