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Unable to receive JIRA ticket Edited

Hello Team, 

We have an email XYZ email registered to JIRA - https://XYZ.atlassian.net/
We usually receive a ticket generated in JIRA whenever we receive emails to our mailbox. 

But today we are facing issues. We receive emails in the mailbox of our Gmail account but the JIRA ticket is not generated. 

Awaiting your response as soon as possible. 

Thanks. 

2 answers

1 accepted

1 vote
Answer accepted

Hello @Liam

Thanks for the response. 

The issue got fixed, this was due to the email account validation issue. 

Regards.

Liam Green Community Leader Jun 04, 2021

Hi @Nachiyar M 

Glad it is sorted

0 votes
Liam Green Community Leader Jun 04, 2021

Hi @Nachiyar M 

Are you getting any errors in your Jira log?

Thanks, 

Liam

Hello @Liam Green 

 

Could you please let me know from where we could get those logs?

Kindly guide me.

 

Thanks. 

Liam Green Community Leader Jun 04, 2021

Hi @Nachiyar M 

If you click Project settings > Email requests > View logs it will show your email logs.

Thanks,

Liam

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