Hi All,
I am struggling with the use of custom fields in a newly created Service Management project. I have had success with calling information from our other SM Projects, but nothing seems to work across all of the request types that I have created.
My custom fields have been added to the appropriate screens, and the data entered can be found in the desired field within the ticket. I can also call the value of the field to use as a viewable item in the queue for the project. (attached images) I have tried the following methods of calling my data forward but nothing seems to work. I have tested using the following Syntax:
{{NPF-Description.value}}
{{issue.fields."NPF-Description"}}
{{issue."NPF-Description"}}
{{issue.customfield_10235}}
{{customfield_10235}}
{{issue.customfield_10235.value}}
{{issue.customfield_10235.name}}
Any help would be much appreciated. Thanks
Hi @Mike Ruttan ,
I'm sorry, but I don't understand what you are trying to achieve (unfortunately the attachments are missing).
Are you creating some automation rule?
Thank you.
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