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Unable to create issue in JIRA Software Project

I am trying to create an issue between a classic jira service desk project -> classic jira software project. For some reason however, the Summary field will not set properly on the created issue and the automation fails with this error:

```Summary: You must specify a summary of the issue.```

The summary is required, and I have tried to specify it in a number of ways (within the automation), none of them seem to work. I am pretty sure this is a bug but maybe there is some caveat I'm not aware of.

Other things I've tried:

  • Putting them on the same issue type scheme
  • Putting the on the same field configuration scheme
  • Creating a global rule

2 answers

0 votes
Jack Community Leader Sep 23, 2020

can you share the automation where you are setting the summary? can you use copy from trigger issue?

What do you mean to create issue between? Do you make some clone from one project to another automatically?

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