Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Unable to change workflow scheme for my custom issue type

I have created a new issue type as " emailed request internal ", to distinguish my tickets raised by internal emails or any external email like Gmail. 

But the workflow for my new issue type is jira , u am not able to change it to workflow used for inbuilt issue type "emailed request ". How to associate my custom and inbuilt issue types to same workflow 

2 answers


  • Go to Project settings
  • Workflow
  • Add Workflow -> Add existing
  • Choose the new workflow you created and click next
  • Choose the two issue types you want this workflow to be associated with
  • Click finish

Prior of this you need to make sure that you have include this issue type to the issue type scheme of the project and create a request type with this issue type.

Hope that helps! Let me know.


0 votes

Workflow schemes apply to projects, not issue types.  But they do define what workflow to use for each issue type within the project.

So, to use a new workflow for an issue type, go to the project you have added the issue type to and go to admin/settings.  Look for "workflows" and go into it, you will find it lists the current mapping of workflows to issue types in the project.  Click the "add workflow" button and you'll be able to associate your workflow with your issue type.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

Atlympic Event: Jira Service Managemnt

Hello Community!  Quick disclaimer: We are running a contest on Community (The Atlympics!) from July 23rd - August 8th of 2021. If you are interested in participating in this contest (prizes! ...

87 views 0 1
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you