Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Unable to assign users to a ticket in JSM

Today when getting a new ticket in our queue, I cannot assign that ticket to a user. 

I get this message when I try and assign it to one of my team members "User '5ad7a75f34f1e62b1ac9451c' cannot be assigned issues." This worked yesterday and I cannot figure out what is going on. I've check permissions, project team members, screens, and other settings. Any ideas?

1 answer

1 accepted

0 votes
Answer accepted

I was finally able to resolve it. Somehow permissions to the team members were moved to JSM. I didn't initially look there, because I had them setup before (even tested it). Oh well, it's fixed now. 

@Ben Gadd just came across this post and am facing the same issue.. can you clarify a bit how you were able to resolve this?

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Jira Service Management

Submit your Jira Service Management use case and win!

Hi everyone - in case you haven’t heard, we’re hosting the show of the century on November 10th: High Velocity: ITSM World Tour.     This virtual, concert-themed experience...

271 views 1 9
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you