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Unable to add transition to status

Hi all, I added the status "waiting for customer" in a workflow. but cannot transition out of it. What do I need to do to allow it to offer me the chance to add a transition out? See screenshot. Thanks.Screen Shot 2021-06-11 at 7.58.58 AM.png

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Jack Community Leader Jun 11, 2021

Can you switch to diagram view and see if you can drag a transition from whatever status you wish to waiting for customer?

Jack, thank you. I am such a Jira novice! I have not been able to yet figure out dragging, but I tried two things.

1. I tried creating a transition from the diagram view. Got this. Published and tried again, same message.Screen Shot 2021-06-11 at 8.27.07 AM.png

2. Tried to reuse an existing transition, which would be perfect. Got this.Screen Shot 2021-06-11 at 8.30.35 AM.png

Jack Community Leader Jun 11, 2021

You need to make a copy of the workflow then edit under inactive workflows then associate the new workflow with the desired issue types.

Jack, you have put me on the right track, and I am grateful. I've learned a lot and it's fixed now. Thank you.

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