I want to add a custom email account for my project. This account is an Exchange Shared Mailbox account without any password. When I click on Microsoft icon for adding the account it is redirecting me to Microsoft login page and shows the message - "Need admin approval". I then tried using Other icon which requires entering a password and the shared mailbox doesn't have a password.
Can someone please help me with this issue.
My understanding is that because "service accounts" (and certainly "shared mailboxes") are not people, they have different authentication and usage.
Because of that, it's inappropriate to try to authenticate against them as if they were people and hence MS doesn't support it.
You can, of course, set up service accounts as a "dummy user" instead of a service account (and then configure them to look like a service account and behave in mostly the same way), I suspect that's your only option here.
We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan. &nb...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event