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Unable to access the projects

I can't access the projects anymore... Every time I try to access them I see the error below:

Captura de Tela 2021-06-04 às 09.42.28.png

 

I already tried to log out but it's still happening the same error. 

2 answers

0 votes
Jack Community Leader Jun 04, 2021

What about other users are they getting the same error? Have you attempted this on different browsers? Have you clicked on the status link in that error message to see if there’s any reported operational issues with your cloud?

Thanks for your message! The error is happening just to me... Yes, I already tried another browser. I was using Google Chrome and tried Safari too. I checked the link, as you suggested but "no incidents reported today". 

Jack Community Leader Jun 04, 2021

I would have the admin check that you indeed have permission to those projects. 

0 votes
Dirk Ronsmans Community Leader Jun 04, 2021

I would just open a call at Atlassian (https://support.atlassian.com/contact) or have your admin do that.

the Error: 1FEJ786 is ussually an indication that something behind the scenes just broke.

Jack Community Leader Jun 04, 2021

But just a single user?

Dirk Ronsmans Community Leader Jun 04, 2021

Well yes, it could be corruption of the account or how the account is linked to permissions. 
if it really was a configuration issue I would expect a proper error indicating that..

 

This to me just sounds like ‘it broke, here is the error code why’

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