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I would like to switch from standard to free plan but the error I get is that I have 5 agents. From the configuration I have, it seems there are only 3 agents.
Attached is the screenshot which shows only 3 agents, 1 customer and 1 administrator.
Product access has to be given to all 5 users and it has been done.
Could you please point out if I have made a mistake?
I have removed one of the users from Jira Service Management. So, 3 users + 1 administrator have access to JSM tool. I presume we cannot remove administrator's rights to JSM.
That leaves me with only 1 choice where I have to remove another user. Is that correct?