Unable to Switch from Standard Plan to Free Plan

[Anand Rao]

Hi,

I would like to switch from standard to free plan but the error I get is that I have 5 agents. From the configuration I have, it seems there are only 3 agents. 

Attached is the screenshot which shows only 3 agents, 1 customer and 1 administrator.

Product access has to be given to all 5 users and it has been done.

Could you please point out if I have made a mistake?

Thanks,

Anand

[Anand Rao · Accepted solution]

I have removed one of the users from Jira Service Management. So, 3 users + 1 administrator have access to JSM tool. I presume we cannot remove administrator's rights to JSM.

That leaves me with only 1 choice where I have to remove another user. Is that correct?

Regards,

Anand

[Dave Mathijs]

Correct, it's sufficient to disable site access.

[Anand Rao]

Thanks very much @Dave Mathijs

[Dave Mathijs]

Hi @Anand Rao ,

Welcome to the Atlassian Community!

When you go to admin.atlassian.com > user management > users, how many users to you have in your list with site access?

Best regards,

Dave

[Anand Rao]

Hi @Dave Mathijs ,

Thanks for your reply. I see the exact same set of users (5) on that list too. They all have the status of 'has site access'.

Regards,

Anand

[Dave Mathijs]

How many of them have product access to Jira Service Management? Administrators also count against your licensed users. Only portal only customers do not.