Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,460,427
Community Members
 
Community Events
176
Community Groups

Unable to Switch from Standard Plan to Free Plan

Hi,

I would like to switch from standard to free plan but the error I get is that I have 5 agents. From the configuration I have, it seems there are only 3 agents. 

Attached is the screenshot which shows only 3 agents, 1 customer and 1 administrator.

Product access has to be given to all 5 users and it has been done.

Could you please point out if I have made a mistake?

Thanks,

Anand

 

 

3 answers

1 accepted

3 votes
Answer accepted

I have removed one of the users from Jira Service Management. So, 3 users + 1 administrator have access to JSM tool. I presume we cannot remove administrator's rights to JSM.

That leaves me with only 1 choice where I have to remove another user. Is that correct?

Regards,

Anand

Dave Mathijs Community Leader Jun 27, 2021

Correct, it's sufficient to disable site access.

Hi @Dave Mathijs ,

Thanks for your reply. I see the exact same set of users (5) on that list too. They all have the status of 'has site access'.

Regards,

Anand

Dave Mathijs Community Leader Jun 27, 2021

How many of them have product access to Jira Service Management? Administrators also count against your licensed users. Only portal only customers do not.

0 votes
Dave Mathijs Community Leader Jun 26, 2021

Hi @Anand Rao ,

Welcome to the Atlassian Community!

When you go to admin.atlassian.com > user management > users, how many users to you have in your list with site access?

Best regards,

Dave

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS

Atlassian Community Events