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Hi,
I would like to switch from standard to free plan but the error I get is that I have 5 agents. From the configuration I have, it seems there are only 3 agents.
Attached is the screenshot which shows only 3 agents, 1 customer and 1 administrator.
Product access has to be given to all 5 users and it has been done.
Could you please point out if I have made a mistake?
Thanks,
Anand
I have removed one of the users from Jira Service Management. So, 3 users + 1 administrator have access to JSM tool. I presume we cannot remove administrator's rights to JSM.
That leaves me with only 1 choice where I have to remove another user. Is that correct?
Regards,
Anand
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Hi @Dave Mathijs ,
Thanks for your reply. I see the exact same set of users (5) on that list too. They all have the status of 'has site access'.
Regards,
Anand
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How many of them have product access to Jira Service Management? Administrators also count against your licensed users. Only portal only customers do not.
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Hi @Anand Rao ,
Welcome to the Atlassian Community!
When you go to admin.atlassian.com > user management > users, how many users to you have in your list with site access?
Best regards,
Dave
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