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When trying to write a service ticket, I am unable to drag and drop an attachment from an Outlook email into the form while using Firefox. It works fine from Chrome.
When I drag the attachment into the form, it appears as though its working, but when I release the mouse, nothing happens - there's no attachment.
I have contacted Mozilla and it seems that the problem is with the Browser itself. They suggest updating to the latest version.
I haven't been able to test it yet because our updates are managed by a system-wide Administrator. I will test on my personal computer and report back.