Portal for TEST2 Project: https://onevue.onedot.com.au/servicedesk/customer/portal/87/create/919
Queues for Test2 Project: https://onevue.onedot.com.au/projects/TEST2/queues/custom/519
Steps taken to create:
"Error -your request could not be created. Please check the fields have been correctly filled in"
We have checked all fields and they have been completed.
Please advise ASAP as this is impacting our Customers
The Community won't have access to your Jira instances - whilst there are some Atlassian team members who frequent here, a lot of us are just other users :)
If you were looking to contact support, you can contact them here: https://support.atlassian.com/
However - there's a chance someone on the Community can assist - it looks like there might have meant to be some screenshots above. In lieu of them, can you confirm:
If there are screenshots you can provide, these would be very useful :)
I agree with what @Stephen Wright _Elabor8_ mentioned, providing screenshot would be very useful. However if a customer user is unable to create a ticket there are certain things you could check.
Going through the above would help to drill down as to what's causing this problem.
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