Hi all,
I've been new to JSM. I have 2 questions below:
1. I have multiple projects for the help desk: https://planetsandbox.atlassian.net/servicedesk/customer/portals
But it's been hard to manage. Where can I access to see all queues of all projects?
2. I didn't get any notifications about new requests, how can I turn it on?
Hi @Steven , welcome to the Community!
For your first question, there is technically not a "global queue" that monitors all projects available out of the box. You have two options for this:
For your second question, you will need to make sure your project's Notification Scheme has been configured correctly- look for the "Issue Created" notification. In addition, Customer Notifications are a separate configuration in JSM projects.
There is also a helpful tool called the Notification Helper which can help you understand why certain notifications are not being sent.
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