Thanks for following up. Actually, I'm trying to add a portal user, which of course you can only add through Add Customers, as depicted by OP.
I have a specific email address giving the exact same error as OP but it's a valid email address, we've exchanged direct emails with this address often, today included. I also have 7 other users from their domain.
You've directed OP towards reactivating a deactivated portal users which seems to have been the issue for her.
I however do not have a deactivated portal user for that email and am trying to find a solution.
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