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Trying to Clean Up Email Received When Ticket is Assigned

Edited

How do I ensure the below is cleaned up in the body of the email when assigned?

 


Best,



*{color:#1F4E79} *Lindsay | Director of Sales & Marketing*{color}*

*{color:#1F4E79} **{color}*

*{color:#1F4E79} **{color}*

{color:#0563C1} *+{color}[{color:#0563C1}{color}{color:#0563C1} *+ Marketing@cascadevalley.net+*{color}{color:#0563C1} {color}|mailto:Marketing@cascadevalley.net]{color:#0563C1} {color}+*{color:#1F4E79}{color}{color:#383838}{color}

!image001.jpg|thumbnail!{color:#383838}{color}

{color:#2F5496}{color}{color:#2F5496}{color}

[{color:#2F5496}{color}{color:#2F5496} * Website*{color}{color:#2F5496} {color}|http://www.cascadevalley.net/]{color:#2F5496}{color} {color:#2F5496}|{color}{color:#2F5496}{color} [{color:#2F5496}{color}{color:#2F5496} * Amenities*{color}{color:#2F5496} {color}|http://www.cascadevalley.net/p/retirement_communities/amenities_8956/arlington-wa-98223/cascade-valley-senior-living-8956]{color:#2F5496}{color}{color:#2F5496}{color} {color:#2F5496}|*
*{color}[{color:#2F5496}{color}{color:#2F5496} *+ Lifestyle Options+*{color}{color:#2F5496} {color}|http://www.cascadevalley.net/p/retirement_communities/care_levels_8956/arlington-wa-98223/cascade-valley-senior-living-8956]{color:#2F5496} | {color}[{color:#2F5496}{color}{color:#2F5496} *+ Floor Plans+*{color}{color:#2F5496} {color}|http://www.cascadevalley.net/p/retirement_communities/floor_plans_8956/arlington-wa-98223/cascade-valley-senior-living-8956]{color:#2F5496} |{color}{color:#2F5496}{color} [{color:#2F5496}{color}{color:#2F5496} * Activities*{color}{color:#2F5496} {color}|http://www.cascadevalley.net/p/retirement_communities/events_8956/arlington-wa-98223/cascade-valley-senior-living-8956]{color:#2F5496}{color}{color:#2F5496}{color} {color:#2F5496}|{color}{color:#2F5496}{color} [{color:#2F5496}{color}{color:#2F5496} * Request Tour*{color}{color:#2F5496} {color}|http://www.cascadevalley.net/leads/mobile_emailus/store/8956]{color:#2F5496}{color}


1 answer

0 votes

Hello @Madison Auten,

Welcome to Atlassian Community!

When it comes to email signatures, currently, it’s not possible to remove them from incoming emails.

There is a feature request suggesting improvements for that:

Please, click on vote and also watch to receive future updates.

Also, I would like to share that, if you are using a company-managed project, it’s worth checking the renderer of the fields Description and Comment. Usually, it shows the tags when the renderer is set to “Text” instead of “Wiki Style”.

If that’s the case, please go to Project settings > Fields. Click on the Screen Shot 2021-07-13 at 15.03.24.png icon and then, search for the description and click on “Renderers” so you can select “Wiki Style Renderer” > Update. Then, do the same for the field “Comment” if necessary.

Screen Shot 2021-07-13 at 15.04.47.png

This option is just for the format of the signature to not show the tags, but issues might still happen depending on the format of the signature.

Kind regards,
Angélica

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